Privacy Policy
Your privacy is essential to us. Discover how we collect, utilize, and safeguard your information throughout your fragrance shopping experience.
Important Privacy Notice
This privacy policy describes how we collect, use, and protect your personal information when you use our services. By accessing our website or making a purchase, you consent to the data practices described in this policy. Please review this policy carefully to understand our privacy practices.
1. Information We Collect
Personal Information
When you create an account, place an order, or sign up for our fragrance discovery programs, we collect details such as your name, email, delivery address, contact number, and payment data. This ensures seamless order fulfillment and tailored customer care for your scent selections.
Usage Information
To better understand and enhance your fragrance shopping experience, we automatically collect data about your interactions with our website—such as pages browsed, wishlists created, scent quizzes completed and purchase trends.
Cookies and Tracking
Our site uses cookies and similar technologies to remember your fragrance preferences, keep items in your cart, and track navigation patterns for improving services and curated recommendations. You can manage these preferences at any time in your browser settings.
2. How We Use Your Information
Order Processing
We use your personal information to handle fragrance orders, arrange prompt deliveries, manage returns, and keep you updated on your order status. Communication includes order confirmations, shipping notifications, and after-sales support.
Account Management
Your data enables us to maintain your profile, suggest signature scents and provide access to exclusive fragrance launches and immersive scent experiences.
Communication
With your permission, we may send updates about new perfume launches, seasonal collections, personalized recommendations, invitations to events, and special offers. You can opt out of these promotional communications at any time.
Legal Compliance
We may use your information to fulfill legal obligations, address inquiries or disputes, enforce our policies, and safeguard both your rights and ours within the fragrance community.
3. Information Sharing and Disclosure
Service Providers
We share necessary details with trusted partners who enable our business—such as payment gateways, fragrance couriers, sample pack fulfillment services, email communication providers, and analytics partners. All partners are contractually obligated to protect your information.
Legal Requirements
Information may be disclosed in accordance with valid legal requests, court orders, or regulatory obligations, or as necessary to protect the rights, safety, or property of our customers or the public.
Business Transfers
In the event of a merger, acquisition, or transfer of assets, your data may move to the new company but will remain protected according to this Privacy Policy.
4. Data Security and Protection
Security Measures
We use advanced security protocols—including encryption, secure hosting, and periodic security reviews—to safeguard your personal and payment information. All online transactions utilize PCI-compliant payment solutions.
Data Retention
Your information is retained only as long as required to deliver our products, fulfill orders, follow up on fragrance experiences, or comply with applicable legal requirements. Most account data is kept for as long as your account is active, plus a reasonable period after.
Access Controls
Access to your personal data is restricted to authorized team members who need it to provide services, all bound by confidentiality obligations and industry standards.
5. Your Privacy Rights
Access and Correction
You may review, correct, or update your personal information anytime through your account settings or by reaching out to our support team.
Data Portability
If you’d like, we can provide you with a copy of your personal data in a standard digital format, making it easy to transfer your preferences to other fragrance providers.
Account Deletion
You may request deletion of your account and personal data at any time. We may retain certain details as stated by law or for legitimate business needs, such as rewards program records or unresolved support cases.
Marketing Preferences
You control your marketing settings—unsubscribe in every marketing email, amend preferences within your account, or contact us for assistance.
7. International Data Transfers
Cross-Border Processing
Order fulfillment, gift subscriptions, and customer service may involve processing data in countries outside your own, with robust safeguards to protect confidentiality and compliance.
Compliance Standards
We adhere to all data protection requirements, including GDPR for our European fragrance aficionados and corresponding regional standards for other territories.
8. Children's Privacy
Age Restrictions
Our fragrances and services are designed for adults. We do not knowingly gather data from children under 13. If this occurs, we promptly take action to remove this information from our records.
Parental Rights
If you believe a child under 13 has shared personal data with us, please contact our support immediately so we can verify and resolve the situation quickly.
9. Changes to This Privacy Policy
Updates and Notifications
This policy may be revised to reflect product enhancements, regulatory updates, or best practices in privacy. When changes are significant, we will notify you by email or highlight on our website.
Continued Use
Continued use of our fragrances, sample consultations, or other services after updates indicates your agreement to those changes. Please refer back regularly for the latest details.
Contact Us About Privacy
Questions about our privacy practices or handling of your fragrance order details? Reach out to us:
